We're committed to superior customer service with multiple support channels including email, knowledge-base, bug reports, and 24x7 technical support forum.
For Technical Support, we recommend the following steps:
- View the online FAQ
- Read the Help Files shipped with the software
Alternatively, you can email us directly at: firstname.lastname@example.org.
To help us diagnose the problem quicker, please send us the following information:
- Easy-IP version number.
- Detailed description of the problem.
- Actions taken to repeat the error.
- Screenshots of any error messages.
- Windows OS, CPU, RAM, VMware or native machine, etc.
- Server log files.
Annual Support Subscription
For ongoing technical support and peace of mind, we recommend you subscribe to our Annual Support and Software Maintenance program.
- All software updates including major & minor releases
- Technical support by e-mail
- 24x7 access to support forum and searchable knowledgebase
Annual Support Subscription is valid for 12 months from the initial date of purchase. After the first year, renewal is optional - but highly recommended.
To qualify for the Support and Maintenance Services, renewal fees are payable in advance.
What if my Annual Support has expired?
Don't worry, even if your Annual Support Subscription is out of date, you can still upgrade to the latest version.
Subscriptions less than 90 days overdue will be backdated to the original expiry date.
Expired Subscriptions more than 90 days overdue, can be re-instated by purchasing a new licence at the current list price.
We recommend renewing your Annual Support Subscription at least 30 days before the expiration date, to ensure continued access to software updates, and technical support.
For a renewal quote, please contact us at email@example.com.